Privacy Policy — AllerClip™

Last updated: October 19, 2026

AllerClip™ ("AllerClip," "we," "us," or "our") is committed to protecting the privacy and personal information of our customers and website visitors.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, purchase our products, personalize medical identification cards, create an account, subscribe to our communications, or otherwise interact with AllerClip (collectively, the "Services").

Our practices are governed by applicable privacy laws, including Québec's Act respecting the protection of personal information in the private sector, as amended by Law 25.

Our online store is powered by Shopify.

1. Person Responsible for Personal Information Protection

In accordance with Québec's Law 25, AllerClip has designated a person responsible for protecting personal information and responding to privacy-related requests.

Responsible person: Yohann Grondin
Role: Person Responsible for Personal Information Protection
Email: support@allerclip.com

You may contact this person to request access to, correction of, or deletion of personal information, or to submit a privacy-related question or complaint.

2. Personal Information We Collect

Depending on how you interact with AllerClip, we may collect the following information:

Contact and identification information: First and last name, email address, telephone number, billing address, and shipping address.

Order and transaction information: Products purchased, order details, order history, delivery information, returns, exchanges, refunds, and payment confirmations.

Payment information: Payments are processed through Shopify and authorized payment service providers. Payment providers may process payment-card and financial information. AllerClip generally does not receive complete payment-card numbers.

Customer account information: Account identifiers, preferences, settings, and other information necessary to manage your account.

Website and technical information: IP address, browser type, device information, pages visited, website interactions, cookies, and similar technical identifiers.

Communications: Information you provide when contacting customer support, submitting a review, entering a promotion, or subscribing to communications.

Medical identification card information: When you order a personalized medical identification card, we may collect allergy information, medical conditions, medication information, emergency contact details, or other information you choose to include on the card.

We seek to limit the information collected to what is reasonably necessary for the purposes described in this policy.

3. Sensitive Medical Information and Personalized Cards

AllerClip offers personalized medical identification products that may contain sensitive personal or health-related information.

When you submit information for a personalized medical ID card, that information is used to prepare, verify, manufacture, and fulfill your order, as well as to provide related customer support.

Medical information submitted for personalization is not intended to be used for advertising, marketing profiles, or unrelated commercial purposes.

Because medical information may be sensitive, AllerClip seeks express consent where required by applicable law and applies safeguards appropriate to the nature of the information.

If you provide information about another person, including a child, you must be authorized to provide that information, such as by being the child's parent or legal guardian.

Please do not send medical information through ordinary email. Use AllerClip's designated secure, order-based personalization form for entering or updating medical identification card details.

Once manufactured, medical identification cards are designed to display the information selected by the customer. Anyone who can physically view the card may be able to read that information.

4. How We Collect Personal Information

We may obtain personal information directly from you when you place an order, personalize a product, create an account, subscribe to marketing communications, submit a review, or contact us.

We may also collect certain information automatically when you browse our website through cookies, analytics technologies, and similar tools.

Certain information may be received from Shopify, payment processors, delivery providers, and other service providers involved in operating our store.

5. How We Use Personal Information

AllerClip may use personal information to:

• Process payments, purchases, deliveries, returns, and refunds.

• Create, verify, and manufacture personalized medical identification cards.

• Provide customer service and communicate about orders.

• Create and manage customer accounts.

• Maintain the security and proper operation of our website.

• Detect fraud and prevent unauthorized activity.

• Improve website performance and the customer experience.

• Provide promotional communications when authorized.

• Measure advertising performance and improve marketing activities where permitted.

• Comply with applicable legal, tax, accounting, and regulatory requirements.

We do not use sensitive medical personalization information for advertising targeting.

6. Marketing, Promotions, and Email Communications

AllerClip may offer newsletters, promotional discounts, contests, and other marketing communications.

When you voluntarily subscribe and provide any consent required by applicable law, we may use your contact information to send product information, special offers, promotions, and related communications.

We may use third-party services, including email marketing and promotional popup applications, to manage subscriptions and distribute discount offers.

You may unsubscribe from promotional emails at any time using the unsubscribe link included in the message or by contacting support@allerclip.com.

Unsubscribing from marketing does not prevent us from sending necessary transactional communications concerning your orders, payments, account, or customer service requests.

7. Cookies, Analytics, and Advertising

Our website uses cookies and similar technologies to provide essential features, maintain shopping carts, support customer accounts, and help protect the security of the store.

Depending on the services and integrations enabled, we may also use technologies to measure website traffic, understand how visitors interact with the store, evaluate advertisements, and personalize marketing.

These may include tools provided by Shopify, analytics providers, and advertising platforms such as Meta.

Where required by applicable law, non-essential technologies are subject to the appropriate consent or privacy choices.

You may manage available cookie preferences through our website's privacy controls and through your browser settings. Restricting certain cookies may affect some website functions.

8. Sharing Personal Information

AllerClip may disclose personal information to trusted service providers when reasonably necessary to operate the business and provide the Services.

These providers may include Shopify, payment processors, shipping carriers, website hosting and technical service providers, customer communication services, promotional applications, customer review services such as Judge.me, analytics providers, and advertising partners.

We may also disclose information when you authorize us to do so, when necessary to fulfill a transaction, or when required by applicable law.

We do not sell customer contact lists or medical personalization information for money.

Certain website-activity information may be shared with analytics or advertising providers through technologies used on the website, subject to applicable privacy requirements and available consent choices.

Our service providers may have their own privacy policies and legal obligations.

9. Shopify and Third-Party Services

Our online store is hosted by Shopify, which provides services necessary for operating our website, processing transactions, supporting customer accounts, and managing ecommerce activities.

Shopify collects and processes certain information about visitors and customers to operate and improve its services.

Depending on the Shopify features enabled for our store, Shopify may also process information to provide enhanced services, including security, analytics, personalization, and advertising features that can use information from interactions with Shopify and participating stores.

Some information submitted through our store may be processed by Shopify or its service providers outside Québec or Canada.

For more information about Shopify's data practices and your available choices, visit:

Shopify Consumer Privacy Policy

Shopify Privacy Portal

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies.

10. Storage and Transfers Outside Québec

Personal information collected by AllerClip may be stored or processed outside Québec, including elsewhere in Canada or internationally, through Shopify and other service providers.

When personal information is communicated outside Québec, AllerClip takes into account applicable legal requirements, including privacy impact assessments and appropriate contractual or organizational safeguards where required.

The protection of personal information is an important consideration when selecting service providers and technologies.

11. Retention and Deletion of Information

AllerClip retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide the Services, resolve disputes, maintain appropriate records, or comply with legal obligations.

Retention periods may differ according to the type of information, the purpose of its collection, and applicable requirements.

Medical identification card information is retained only as necessary for personalization, production, related support, authorized reuse where applicable, and other lawful purposes.

When personal information is no longer required, AllerClip takes reasonable steps to securely delete or anonymize it, subject to any applicable legal retention requirements.

12. Security of Personal Information

AllerClip implements reasonable technical, administrative, and organizational safeguards appropriate to the sensitivity of the personal information involved.

Such measures may include access restrictions, secure ecommerce infrastructure, authorized access to order information, and practices designed to reduce unauthorized access, disclosure, modification, or loss of information.

Access to sensitive personalization information is limited to individuals or service providers who require that information for authorized business purposes.

Although we take privacy and security seriously, no electronic system, method of transmission, or storage solution can be guaranteed to be completely secure.

13. Confidentiality Incidents

AllerClip maintains procedures for responding to confidentiality incidents involving personal information.

Where an incident presents a risk of serious injury, AllerClip will notify affected individuals and the Commission d'accès à l'information du Québec when required by applicable law.

We will also take appropriate measures to reduce potential harm and prevent similar incidents.

14. Your Privacy Rights

Subject to applicable laws and exceptions, you may have the right to:

• Request access to personal information held about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of personal information where legally permitted.

• Withdraw consent for certain uses or disclosures.

• Request a copy of eligible personal information in a structured, commonly used technological format.

• Request information about our collection, use, disclosure, or retention practices.

• Submit a privacy-related complaint.

We may need to verify your identity or authority before responding to certain requests, particularly when sensitive medical information is involved.

To exercise your rights, contact support@allerclip.com.

We will respond within the time limits required by applicable law.

15. Children's Personal Information

AllerClip products may be purchased by parents or guardians for children with allergies or other medical identification needs.

We do not knowingly solicit personal information directly from children without appropriate authorization.

Where a parent, legal guardian, or another authorized person submits information concerning a child for medical identification card personalization, we process that information for the authorized purposes described in this policy.

Such information is treated with safeguards appropriate to its sensitivity.

Parents and guardians may contact us regarding the personal information submitted on behalf of a child, subject to applicable legal requirements.

16. Customer Reviews and Public Content

Customers may have the opportunity to submit product reviews, ratings, or testimonials through third-party review services.

If you choose to submit a review for publication, certain information, such as your display name, rating, review text, or submitted photographs, may become publicly visible according to the review service's settings and your submission choices.

Please avoid including sensitive medical or other private information in publicly submitted reviews.

You may contact us regarding a review associated with your personal information.

17. Changes to This Privacy Policy

AllerClip may update this Privacy Policy to reflect changes in our business practices, technologies, service providers, or legal obligations.

The date of the most recent update will appear at the beginning of the policy.

Where required by law, significant changes will be communicated through an appropriate notice.

18. Contact and Privacy Complaints

For questions regarding this Privacy Policy, requests concerning your personal information, or privacy-related complaints, please contact:

AllerClip™
Privacy Officer: Yohann Grondin
Email: support@allerclip.com

If you are dissatisfied with the handling of a privacy-related request, you may also contact the Commission d'accès à l'information du Québec or another competent privacy authority, where applicable.