Refund policy

Refund Policy & Satisfaction Guarantee

Last updated: December 22, 2025

1. Legal Warranty (Québec)

AllerClip™ products are covered by the legal warranty provided under the Civil Code of Québec and the Consumer Protection Act.

This warranty provides, among other things, that products must:

Be fit for the purposes for which they are ordinarily intended.
Correspond to their description.
Remain durable for a reasonable period of time, considering their price and intended use.

Nothing in this policy limits or excludes these legal rights.

2. 30-Day Satisfaction Guarantee

At AllerClip™, we want you to try our products with confidence.

If AllerClip™ does not fit your daily routine, you may request a refund within 30 days of receiving your order, subject to the conditions outlined in this policy.

3. Eligibility for Refund or Replacement

A refund or replacement may be offered in certain situations, including:

Manufacturing defects.
Products damaged during delivery.
Products unfit for normal use.
Products that do not match their description.
Requests made under the 30-day satisfaction guarantee.

Damage resulting from the following situations, including but not limited to, is not eligible for a refund or replacement:

Improper use of the product.
Modification of the product.
Normal wear and tear.
Misuse or use of the product for purposes other than those intended.

4. Required Proof

To evaluate a request, the customer may be asked to provide:

Clear photos of the product.
A short video demonstrating the issue, if necessary.
Proof of purchase.

5. Procedure

Customers must contact us at support@allerclip.com, describing the issue or the nature of their request.

Our team will review the situation.

Depending on the circumstances, AllerClip™ may offer:

A product replacement.
A refund.
Another appropriate solution.

6. Returns

In some cases, returning the product may be required.

Return instructions, including shipping labels, applicable fees, and the return address, will be provided when necessary.

In certain situations, no product return will be required.

7. Processing Times

Requests are processed within a reasonable timeframe after receiving the necessary information.

Once the request has been approved, the refund will be issued to the original payment method.

Bank processing times may vary depending on the customer's financial institution.

8. Personalized Products

Personalized or custom-modified products are generally not eligible for return or refund, except in cases of defects or non-conformity, in accordance with applicable laws.