Shipping & Delivery Policy

Last updated: December 22, 2025

1. Order Processing Times

• Orders are prepared and processed within 1 to 3 business days following payment confirmation.

• Orders placed on weekends or public holidays are processed starting on the next business day.

2. Delivery Times

• Delivery times vary depending on the destination address.

• Québec / Canada: 2 to 14 business days, depending on the carrier.

• International: 7 to 21 business days (where this service is available).

3. Shipping Fees

• Shipping fees are calculated at checkout.

• Free shipping may be offered during special promotions, when applicable.

4. Shipping Carriers

• We use reliable shipping services, such as Canada Post or other carriers, depending on the region.

• A tracking number is provided when available.

5. Shipping Address

• The buyer is responsible for providing a complete and accurate shipping address.

• AllerClip™ is not responsible for delays or losses resulting from an incorrect address.

6. Delays and Unforeseen Events

• Delays may occur due to weather conditions, periods of high demand, or errors made by shipping carriers.

• These situations are beyond our control, but we will do our best to assist the customer.

7. Lost or Undelivered Packages

• If a package appears to be lost, the customer must contact us so that we can open an investigation with the carrier.

• A solution, such as a replacement or refund, may be offered depending on the outcome of the investigation.

8. Packages Returned to Sender

• If a package is returned to us due to an incorrect address or because it was not claimed, additional shipping fees may apply.

9. International Deliveries

• Customs duties, import taxes, and any other applicable international fees are the responsibility of the customer.

10. Contact Us

For any questions regarding the shipping or delivery of your order, please contact us at:

Email: support@allerclip.com